Privacy policy

Privacy Policy

Effective Date: October 6, 2026

Store Name: Frost Nova

Operating Company: MAX INFINITY SOLUTIONS LIMITED

At Frost Nova, operated by MAX INFINITY SOLUTIONS LIMITED ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services, in full compliance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, or contact us. This may include:

  • Identity Data: First name, last name.

  • Contact Data: Billing address, shipping address, email address, and telephone number (+44 7368 380358).

  • Financial Data: Payment details (processed securely via Shopify Payments and third-party payment gateways; we do not store full credit/debit card numbers on our servers).

  • Technical Data: IP address, browser type, device information, and browsing behaviour collected through cookies and tracking technologies.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • Processing and fulfilling your orders, including managing payments, dispatching goods (within 2 days), and handling deliveries (within up to 14 days).

  • Communicating with you regarding your order status, customer support queries, or updates.

  • Improving our website performance, user experience, and product offerings.

  • Complying with legal obligations, fraud prevention, and enforcing our terms of service (such as Shopify Payments compliance requirements).

3. Legal Basis for Processing Personal Data (UK GDPR)

We process your personal data under the following legal bases:

  • Performance of a Contract: Processing your data is necessary to fulfil our contract with you (e.g., delivering your purchases).

  • Legal Obligation: To comply with UK tax, accounting, and consumer protection laws.

  • Legitimate Interests: To protect our business operations, prevent fraud, and improve our services.

  • Consent: When you opt-in to marketing communications (you may withdraw consent at any time).

4. Disclosure of Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our website and conducting our business, such as:

  • Shopify Inc.: Our e-commerce platform host and payment processor (Shopify Payments).

  • Courier and Logistics Partners: To ship and deliver your orders.

  • Professional Advisors & Legal Authorities: When required by UK law or to protect our legal rights.

5. Data Security

We implement robust technical and organisational security measures designed to protect your personal data from accidental loss, unauthorised access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet is 100% secure.

6. Your Data Protection Rights (Under UK GDPR)

Under UK data protection laws, you have the following rights regarding your personal data:

  • The right to access: You can request copies of your personal data.

  • The right to rectification: You can request that we correct any inaccurate or incomplete information.

  • The right to erasure: You can request the deletion of your personal data under certain conditions.

  • The right to restrict or object to processing: You can object to how we process your data.

  • The right to data portability: You can request the transfer of your data to another organisation.

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our data management team at:

  • Company Name: MAX INFINITY SOLUTIONS LIMITED

  • Registered Address: 61 BRIDGE STREET, KINGTON, UNITED KINGDOM, HR5 3DJ

  • Email: frostnova.magazine@outlook.com

  • Phone: +44 7368 380358