Refund policy

Return and Refund Policy

Effective Date: October 6, 2026

Store Name: Frost Nova

Operating Company: MAX INFINITY SOLUTIONS LIMITED

At Frost Nova, operated by MAX INFINITY SOLUTIONS LIMITED, we want you to be completely satisfied with your purchase. If you need to return an item, our policy has been designed to be clear, transparent, and fully compliant with UK consumer protection laws and Shopify Payments requirements.

1. Right to Cancel and Return Period

Under UK regulations, you have the right to cancel your order and return your items within 14 days of receiving your goods without giving any reason.

To be eligible for a return:

  • The return request must be initiated within 14 days of delivery.

  • The item must be unused, unworn, unwashed, and in the exact same condition that you received it.

  • It must include all original packaging, tags, and accessories (such as protective pouches or garment bags) included in the original shipment.

2. How to Initiate a Return

To start a return, please contact our customer support team with your order number and details of the item you wish to return:

  • Email: frostnova.magazine@outlook.com

  • Phone: +44 7368 380358

Our support team will provide you with the correct return instructions and the designated return address based in the United Kingdom. Please do not send your purchase back to the registered company office address unless explicitly instructed to do so by our support team.

3. Return Shipping Costs

  • Defective or Incorrect Items: If you received a damaged, defective, or incorrect product, Frost Nova will cover all return shipping costs.

  • Change of Mind / Standard Returns: If you are returning an item due to a change of mind or incorrect size choice, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

4. Inspection and Refunds

Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (Credit/Debit Card, Shopify Payments, etc.) within 5 to 10 business days.

  • If a returned item does not meet the conditions outlined above (e.g., used, damaged by the customer, or missing original tags/packaging), a partial refund or rejection may apply.

5. Contact Information

If you have any questions regarding our Return and Refund Policy, please reach out to us at:

  • Company Name: MAX INFINITY SOLUTIONS LIMITED

  • Registered Address: 61 BRIDGE STREET, KINGTON, UNITED KINGDOM, HR5 3DJ

  • Email: frostnova.magazine@outlook.com

  • Phone: +44 7368 380358